Air India Connectivity and Fleet Information

Air India, the flagship carrier of India, boasts a robust network that spans both domestic and international destinations. With over 100 destinations worldwide and an impressive fleet, Air India connects major Indian cities to global hubs.

Fleet Information:

• Boeing 777 and 787 Dreamliners: Used primarily for international long-haul flights, offering modern amenities and extensive range capabilities.
• Airbus A320 Family: Used for domestic and short-haul international flights, known for their efficiency and comfort.
• Boeing 747: Occasionally used for long-haul routes and VIP flights.
• ATR 72 and Airbus A319: Serving regional and tier-2 city routes, providing connectivity to smaller destinations.

Baggage Allowance Policy of Air India

Cabin Baggage:

• Economy Class: Passengers can carry one cabin bag weighing up to 8 kg.
• Executive / Business Class: Passengers are allowed one cabin bag up to 12 kg.

Checked Baggage:

Domestic Flights:

• Economy Class: Up to 25 kg.
• Executive Class: Up to 35 kg.

International Flights:

• Economy Class: Generally, up to 23 kg per bag (2 bags allowed).
• Business/First Class: Generally, Economy Class allows up to 23 kg per bag (2 bags), and Business Class allows up to 32 kg per bag (2 bags). It may vary based on the destination.

Note: Baggage allowances can vary by route and fare type. Always check your ticket details for specific allowances. Know more about Air India baggage allowance.

Services Provided by Air India

• In-flight Entertainment: Passengers have access to a wide range of movies, TV shows, music, and games via personal screens.
• Meals: Complimentary meals and beverages are provided on all flights. Special meal requests (vegetarian, diabetic, gluten-free, etc.) can be accommodated.
• Lounge Services: Premium lounges at major airports offer a comfortable environment with refreshments, Wi-Fi, and business services for Executive/Business Class passengers.
• Frequent Flyer Program: The 'Flying Returns' program allows passengers to earn and redeem miles for flights, upgrades, and other benefits.

Popular Routes Operated by Air India

Domestic Popular Routes:

• Delhi to Mumbai
• Mumbai to Bengaluru
• Delhi to Chennai
• Delhi to Kolkata
• Mumbai to Hyderabad
• Delhi to Hyderabad
• Mumbai to Chennai
• Bengaluru to Kolkata
• Delhi to Bengaluru
• Mumbai to Goa

International Popular Routes:

• Delhi to New York
• Mumbai to London
• Delhi to London
• Mumbai to Dubai
• Delhi to Frankfurt
• Delhi to Singapore
• Delhi to Toronto
• Mumbai to Newark
• Delhi to Sydney
• Delhi to San Francisco

Web Check-in and Verification Process of Air India

Web Check-In:

• Go to the Air India website or open the Air India mobile app.
• Enter your PNR number and last name to retrieve your booking.
• Choose your preferred seat from the available options.
• Download and print your boarding pass or save it on your mobile device.

Steps for "Smart Web Check-In" using ixigo:

• Go to the ixigo website or App
• Log in to your account
• Navigate to 'My Trips' and select the flight for Check-In
• Select 'Smart Check-In' or 'Web Check-In'
• Enter Passenger Details and choose your preferred seats, if available.
• Review all the entered details and Confirm

Verification Process:

• For domestic flights, carry a government-issued photo ID (e.g., Aadhaar, PAN card, driving license).
• For international flights, a valid passport and visa are required.

Air India Refund and Cancellation Policies

Air India's refund and cancellation policies are designed to offer flexibility and convenience to passengers, though specific terms and conditions can vary based on the fare class and route.

Cancellation Policies:

Domestic Flights:

• Economy: A cancellation fee is applicable, and the remaining amount is refunded.
• Executive/Business Class: Cancellation fees are generally lower, and the balance is refunded.

International Flights:

• Economy and Business Class: Cancellation fees apply, and the terms can vary based on the fare category and route.

Refund Process:

• Cancellations and refund requests can be initiated through the Air India website, mobile app, or contact customer service.
• Provide the necessary booking details and identification.
• Refunds are typically processed within 7-10 business days of the original mode of payment.

Note: Non-refundable tickets may not be eligible for a refund but could be eligible for travel credit. Always check the fare rules at the time of booking.

Air India Travel Documents

Traveling with Air India involves understanding and preparing necessary travel documents to ensure a smooth and hassle-free journey. Proper documentation is crucial whether traveling domestically or internationally. Here's a comprehensive guide to the travel documents required by Air India:

Photo Identification Proof

A government-issued photo ID is mandatory. Acceptable IDs include:

• Aadhaar Card
• Voter ID
• Passport
• Driving License
• PAN Card
• Government/Defense Photo ID
• School/College ID (for students)

E-ticket or Paper Ticket

A printed copy of the e-ticket or the paper ticket should be carried for verification at check-in and boarding.

Boarding Pass

After check-in, either online or at the airport, passengers need to ensure they have their boarding pass ready.

Special Documents

• For infants and children, a birth certificate or school ID may be required.
• Senior citizens should carry proof of age to avail of discounts.
• Armed forces personnel should carry valid service IDs and relevant travel authorization, if applicable.

Check Air India travel document requirements before traveling.

Onboarding Services Provided by Air India

• Comfortable and spacious seats with adjustable headrests and ample legroom.
• Welcome kits with blankets, pillows, and hygiene kits (especially in Business/First Class).
• Attentive cabin crew ready to assist with any needs, ensuring a pleasant journey.

Steps to Check the Flight Status of an Air India Flight

Via Air India Website/App:

• Open the Air India official website or mobile app.
• Go to the ‘Flight Status’ section.
• Provide your flight number, departure date, and route.
• Get real-time updates on departure and arrival times, gate numbers, and any delays.
• Opt for SMS or email alerts for continuous updates on your flight status.

Special Allowances Provided by Air India

• Options for vegetarian, diabetic, gluten-free, and other dietary requirements.
• Assistance provided for children traveling alone, ensuring their safety and well-being.
• Special arrangements can be made for passengers requiring medical assistance during the flight.
• Guidelines and special care provided for expectant mothers traveling with Air India.

Know more about Air India Special Assistance.

Air India Customer Care Information

• Call their toll-free number or the dedicated customer support line - 01169329333, 01169329999, 18602331407.
• Send your queries to Air India's official customer service email address - [email protected].
• Visit Air India's customer service desks at airports for immediate assistance.