Akasa Connectivity and Fleet Information

Akasa Airlines is a new-age Indian airline that aims to offer a comprehensive travel experience with a focus on on-time performance, affordability, and customer service. Launched to enhance connectivity across India and beyond, Akasa is swiftly expanding its network to cover key domestic and international routes.

Fleet Information:

• Boeing 737 MAX: Akasa's fleet predominantly comprises Boeing 737 MAX aircraft, known for their fuel efficiency, reduced carbon emissions, and enhanced passenger comfort. These aircraft are equipped with the latest technology to ensure a smooth flying experience.

Baggage Allowance Policy of Akasa

Cabin Baggage:

• All Classes: Passengers can carry one cabin bag weighing up to 7 kg along with one personal item like a laptop bag or handbag.

Checked Baggage:

Domestic Flights:

• Standard: Up to 15 kg. Passengers can pre-book extra baggage if needed.

International Flights:

• Typically allows up to 20 kg to 30 kg depending on the route and fare type.

Note: Always check your ticket details for specific baggage allowances as they can vary by fare type and route. Know more about Akasa Air baggage allowance.

Popular Routes Operated by Akasa

Domestic Popular Routes:

• Delhi to Mumbai
• Bangalore to Hyderabad
• Mumbai to Pune
• Kolkata to Delhi
• Chennai to Bangalore
• Hyderabad to Kolkata
• Delhi to Ahmedabad
• Mumbai to Goa
• Bangalore to Chennai
• Hyderabad to Mumbai

International Popular Routes:

• Delhi to Singapore
• Mumbai to Dubai
• Bangalore to Bangkok
• Chennai to Colombo
• Delhi to Kuala Lumpur
• Mumbai to Abu Dhabi
• Kolkata to Dhaka
• Hyderabad to Doha
• Delhi to Bangkok
• Mumbai to Male

Web Check-in and Verification Process of Akasa

Web Check-In:

• Go to the Akasa website or open the Akasa mobile app.
• Enter your PNR number and last name to retrieve your booking.
• Choose your preferred seat from the available options.
• Download and print your boarding pass or save it on your mobile device.

Verification Process:

• For domestic flights, carry a government-issued photo ID (e.g., Aadhaar, PAN card, driving license).
• For international flights, a valid passport and visa are required.

Akasa Refund and Cancellation Policies

Akasa's refund and cancellation policies are designed to offer flexibility, with specific terms varying based on fare class and route.

Cancellation Policies:

Domestic Flights:

• Standard Fare: Cancellation fees apply; the remaining amount is refunded to the original payment method or as credit.

International Flights:

• Cancellation fees apply, and the terms can vary depending on the fare category and route.

Refund Process:

• Cancellations and refund requests can be initiated through the Akasa website, mobile app, or customer service.
• Provide the necessary booking details and identification.
• Refunds are typically processed within 7-10 business days to the original mode of payment.

Akasa Travel Documents

Domestic Travel:

Valid government-issued photo ID (Aadhaar, PAN card, driving license, passport).

International Travel:

Valid passport, Relevant visa (as required by the destination country), Additional travel documents based on specific entry requirements of the destination country.

Onboarding Services Provided by Akasa

• Comfortable seating with adequate legroom, and extra legroom seats available for a fee.
• Pre-booked snacks and meals available for purchase onboard.
• Providing amenities like hygiene kits and other comfort items in higher fare classes.
• Professional and courteous cabin crew providing meals and beverages based on pre-bookings and ticket types.

Steps to Check the Flight Status of an Akasa Flight

Via Akasa Website/App:

• Open the Akasa official website or mobile app.
• Go to the ‘Flight Status’ section.
• Provide your flight number, departure date, and route.
• Receive real-time updates on departure and arrival times, gate numbers, and any delays.
• Opt for SMS or email alerts for continuous updates on your flight status.

Inflight Experience in Akasa

• Spacious seating with standard legroom, and additional legroom seats available for purchase.
• Pre-booked meals and snacks available for purchase, catering to different dietary preferences.
• Known for its punctuality, ensuring passengers reach their destinations on time.
• Plans to introduce entertainment options soon via personal devices on select routes.

Services Provided by Akasa

• A variety of snacks and meals that passengers can pre-book or purchase onboard.
• Available for a nominal fee during booking or check-in, providing additional comfort.
• Faster check-in and boarding processes for passengers who opt for this service.
• Access to airport lounges at select locations for premium and eligible passengers.
• Coming soon, offering points and rewards for frequent travelers.

Special Allowances Provided by Akasa

• Options for vegetarian, diabetic, gluten-free, and other dietary requirements when pre-booked.
• Assistance is provided for children traveling alone, ensuring their safety and well-being.
• Special arrangements can be made for passengers requiring medical assistance during the flight.
• Guidelines and special care are provided for expectant mothers traveling with Akasa.

Akasa Customer Care Information

• Call their toll-free number or dedicated customer support line - +91 9606112131.
• Send your queries to Akasa’s official customer service email address - [email protected].
• Visit Akasa’s customer service desks at airports for immediate assistance.